![]() Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.Support: Freshdesk, Kustomer, Helpscout, etc.Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.CRM: Hubspot, noCRM, Monday, Pipedrive, etc.Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.This means transparency of your contact information, and simplifies your business management and customer relationship management.Īircall integrates with many business solutions, including That’s why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication. Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity. These performance reports are accurate and easy to obtain. All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time. All added notes, disposition codes, and other related details will also be available in the ticket.įrom the to-do tab, agents can access calls that were assigned to them and take relevant actions like adding a call note or call tag.Try Aircall Reporting & Supervision Analyse the performance of your calls Tickets are automatically created in Freshdesk for attended calls as well as voicemails. They can play the call recording, add call notes and call tags, assign the call to another agent, and more. If agents want to quickly dial a number from the Contacts page or any other page, they can click the ‘Call’ icon next to the number, and it will get auto-populated in the Aircall dialer.Īgents can also change their availability status from within the call widget.Īgents can view and listen to their voicemail messages by clicking on the Call History tab from the Aircall widget within Freshdesk.Īgents can view their past calls and all related details from this tab. Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget Mention when you want the ticket to be created, and hit Save You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs.
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